FAQs

What is an ODROID?

 

The ODROID means Open + Droid. it is a development platform with hardware as well as software. 

Here is a brief history of ODROID.  

  • ODROID : The world's first Android mobile game console development platform with S5PC100 (2009' Fall)
  • ODROID-T : The world's first Android 10.1" tablet development platform with Exynos3110 (2010' Spring)
  • ODROID-S : An affordable Mobile development platform with Exynos3110 (2010' Summer)
  • ODROID-7 : E-Book/CNS development platform with Exynos3110 (2010' Fall)
  • ODROID-A : The world's first Dual-core & 3G modem integrated tablet development platform with Exynos4210 (2011' Spring)
  • ODROID-PC : Internet TV and Smart Set-top box development platform with Exynos4210 (2011' Winter)
  • ODROID-A4 : Palm sized Handheld Mobile & Media player development platform with Exynos4210 (2012' Spring)
  • ODROID-Q : The world's first ARM Quad-Core integrated tablet development platform with Exynos4412 (2012' Summer)
  • ODROID-X : The world's lowest cost ARM Quad-Core development board with Exynos4412 (2012' Summer)
  • ODROID-X2 : The upgrade version of ODROID-X with 1.7GHz Exynos4412 Prime and 2GB RAM(2012' Fall)
  • ODROID-U2 : The ultra compact quad core board with 1.7GHz Exynos4412 Prime and 2GB RAM (2012' Fall) 
  • ODROID-XU : The world's lowest cost ARM Octa-Core big.LITTLE board computer with Exynos5410 (2013' Summer)
  • ODROID-U3 : The upgrade version of ODROID-U2 with 1.7GHz Exynos4412 Prime and 2GB RAM (2013' Winter) 
  • ODROID-XU3 : The world's first HMP enabled ARM Octa-Core big.LITTLE board computer with Exynos5422 (2014' Summer)
  • ODROID-W : The world's first Raspberry Pi software compatible miniature computing module based on BCM2835 SoC (2014' Summer)
  • ODROID-C1 : The world's most affordable ARM Quad Core board computer (2014' Winter)
  • ODROID-XU4 : The HMP enabled ARM Octa-Core big.LITTLE board computer with Exynos5422 (2015' Summer)
  • ODROID-C1+ : The revision of ODROID-C1 : the world's most affordable ARM Quad Core board computer (2015' Summer)
  • ODROID-C2 : the world's most affordable ARMv8 64bit Quad core board computer (2016' Spring) 
  •  

    TECHNICAL SUPPORT 

    I have a question about ODROID products. How can I get technical support?
    Check the ODROID WiKi first,
    If you cannot find the guide there. post your question on the official ODROID forum where ODROID engineers and community can provide support. 
    http://forum.odroid.com/
    Registration is required to post the question on the forum. 

    BUYING AND SHIPPING

    What kind of payment methods do you accept?
    We accept payment by credit card and PayPal via the secure system. 

    When / how will you ship my order after payment?
    Usually, the order will be dispatched within 3 business days after your payment when we have stock inventory.
    If we do not have an item in stock, we will contact you. In some unusual cases, it may take 4~7 weeks for production lead time.

    Do your prices include all the taxes, tariffs and any related charges? 
    Customers outside of the U.S.A may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You should contact your local customs office or tax authority for information specific to your situation. Additionally when ordering from this website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Odroid, Inc will not be held responsible for international orders that do not pass your country customs office. Please check with your customs office before placing your order. No refund will be given for items that are seized by your local customs agents.

    What is your RMA (return) Policy?

    - Warranty period
    Single board computer category : 4 weeks
    Accessories : 2 weeks
    - During Warranty Period
    Shipper will pay for the shipping cost for one way in any case for RMA.
    Hardware damage by any user's misuse is not covered by warranty.

    - After Warranty Period
    RMA requester will pay for the shipping cost both ways. The product may not be fixed if the hardware damage is serious (i.e., CPU/PMIC/PCB is broken permanently)
    Note! There might be additional service charges if the hardware needs any rework/repair.

    GENERAL

    How does the single board computers boot?
    You have to boot from a MicroSD card or eMMC module. 

    Can I buy OS pre-installed MicroSD card or eMMC module?
    Yes. Add to cart it when you purchase the storage devices.
    Or go to https://odroidinc.com/collections/odroid-memory

    Can I add extra RAM memory?
    No. The RAM is not removable or swappable.

    How can I get Ubuntu/Android BSP source code?
    U-boot, Kernel and OS source code are released via our Github from the first shipping date.
    How can I root(rooting) the Android?
    Unlocked/Rooted by default for developers

    How can I install the Google Play (Android Market/Google Store)?
    It is very simple. Just download an installer.
    Refer to this link.
    http://forum.odroid.com/viewtopic.php?f=60&t=4475&p=36511#p36511
    or
    http://codewalkerster.blogspot.kr/2013/11/universal-1-click-gapps-installer-for.html

    Can I get PCB layout file and gerber file?
    No. The ODROID project is not a fully open source hardware.
    We release the schematics (PDF) only.

    Can I get data sheet for all parts?
    It is available in the product page. Other available data sheets are all linked on our website. Others might need NDA process with chip manufactures.

    Can you test it to make sure that it is suitable for a particular use?
    If it is something that we haven’t tested, then that development work is up to you. But a lot of ODROID community members will try to answer questions for you on the forum.


    PERIPHERALS
     
    What peripherals are available?
    - WiFi Module
    - HDMI Cable
    - Micro-SD 8GB, 16GB cards (OS pre-installed)
    - eMMC 8GB, 16GB, 32GB, 64GB module and 128GB for C1+ and C2 (OS pre-installed)
    - GPIO breakout board
    - Display
    - Micro-USB cable
    - USB-UART module Kit
    - Camera
    - IR Remote controller
    - Backup Battery
    - And many other peripherals.

    What is the minimum peripherals needed to run Ubuntu/Android?
    - HDMI monitor for output device & HDMI Cable (Not included)
    - Mouse for input device (Not included)
    - MicroSD Card* for storage of OS & user data (Not included / 8GB or higher is required)
    - MicroSD Card reader to install OS image (Not included)
    - Ethernet cable (Not included)
    - Power supply (Not included)
    * eMMC module is recommended due to much higher file IO speed (Not included)

    I am a platform/OS developer. What should I buy with an ODROID single board computer?
    The minimum peripherals + below items.
    - USB-UART module Kit for debugging and system console (Not included)
    - Micro-USB cable for fastboot and ADB interface (Not included)

    I have a USB-Serial converter. Should I buy your USB-UART module kit?
    No, if you can solder the terminals on the board but we strongly recommend using our USB-UART module kit because it has a proper connector.

    How do I access the internet with an ODROID single board computer?
    - Use a LAN Ethernet connection cable
    or purchase a WiFi module kit for wireless connection.
    Check each product for detail. 

    DISPLAY

    What display can I use?
    https://wiki.odroid.com/troubleshooting/supported_resolutions

    We will try to support more resolutions.
    HDMI-DVI converter may work with many DVI monitors but a few of them will not work due to compatibility issue.
    We also recommend our 7-inch HDMI LCD kit (ODROID-VU7) with a capacitive touch screen if you want to develop the modern user interface.

    There is no analog VGA/TV output port.

    Is there touch screen on the 7 inch HDMI LCD Kit (VU7)?
    Yes. 5 point multi-touch screen via USB interface.

    Where can I get an HDMI cable?
    You can purchase it from any open market such as ebay. Or you can purchase one on our website.
    HDMI Type-A connector is required.
    But some cables have missing ground wires and it causes malfunction with some monitors.
    http://forum.odroid.com/viewtopic.php?f=80&t=3323

    My monitor doesn't have HDMI port. Any other display options are available?
    You can use out 7-inch LCD kit which you can purchase on on our website.


    AUDIO

    Is sound over HDMI supported?
    Yes.

    Is there any Analog audio output or input?
    No. But you can use our USB Audio Adapter.


    STORAGE

    What is eMMC module?
    NAND flash based storage IC is mounted on our custom PCB for easier upgrade/replacement.
    It is much faster than SD card.
    Transfer rate of eMMC is 65MB/sec approx. in the real world, while SD(UHS-1) card is 30MB/sec approx.

    Do you have a SATA port?
    No. But you can use a SATA-to-USB bridge device.


    POWER

    Which power adaptor should I use?
    The ODROID-C1+/C2/C0 consumes less than 0.5A in most cases, but it can climb to 2A if many passive USB peripherals are attached directly to the main board.
    You can use our 5V/2A PSU or USB-to-DC Plug cable.
    We recommend 5V 4A adaptor for the ODROID-XU4 . Inner diameter is 2.1mm, outer diameter is 5.5mm. Center is Positiver an Outer is Negative.
    Normally ODROID-XU4 consumes about 1~2Amp in most cases. But it can go up to 4A when the computing load is very high with a few USB devices. And some cases you might need to use 5V/6A power such as to make server or something that consumes more power than normal case. 


    SOFTWARE

    What operating system (OS) does it use?
    We recommend Android and Ubuntu as our default distribution. The OS is already stored on the SD-card / eMMC.

    Which Android & Ubuntu version is included?
    We keep updating the software. Please check the latest version from WiKi. 

    Where is the OpenGL-ES SDK?
    ARM Mali Developers site
    Installation guide : http://forum.odroid.com/viewtopic.php?f=112&t=7909

    Is full source code open and can I build it by myself?
    Yes. Boot loader, Kernel and OS platform source code is available.
    But the GPU user-land drivers are library(binary) format. (Limited by ARM's policy)

    Do I need to patch for optional accessories that purchased from this website?
    No. They will work just out-of-box. You need to check the compatibility on each accessories. 


    NETWORKING

    Does the device support networking?
    Yes. There is RJ45 Ethernet port.

    Is there WiFi?
    It is available via an optional USB dongle.

    I still have more questions.
    Ask in the forums, http://forum.odroid.com